Legal Info

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Learn more about our RGPD rules


The sales of products via the internet are regulated in articles 50 to 68 of Legislative Decree 206/2005 (the Consumer Code).

This legislation provides the right for the final consumer, to withdraw from the contract or proposed contract by returning the product so you can obtain the reimbursement of the costs sustained for the purchase of the material.

This right may not be exercised if the product is not intact, or in the absence of the original packaging, in the absence of the integral elements of the product (accessories, instruction manuals etc...), or if the product is damaged by the customer.

The transport costs for returning the product are borne by the customer.

To exercise this right, you must inform Italgabbie a timely manner, no later than 10 working days from the receipt of the products, the desire to withdraw from the contract in the following ways:

-by sending a registered letter with acknowledgment of receipt to the following address:



I-36016 THIENE (VI)

-by sending an e-mail with acknowledgement of reading our e-mail address info@italgabbie.com writing in the subject the order number or delivery note and your name and surname.

Within 3 working days from receipt of such communication, ITALGABBIE will respond to the customer explaining the details for the return of goods which must be undamaged and carefully packed in the original packaging and complete with all accessories, manual, etc... is provided by the manufacturer within and not later than the 10th working day from the date of authorization of Italgabbie to the forwarding of the material.

ITALGABBIE LTD will, within 30 working days from the date it became aware of the exercise of the right of withdrawal by the Customer, a refund of the amount paid. In the case where the product has already been delivered to the customer, Italgabbie will proceed to refund the amount paid by the customer, excluding shipping costs and only after a successful return of the product and verification of the integrity of the same, in the following way:

-NON TRANSFERABLE bank CHEQUE made payable to the customer



According to the legal guarantee of conformity, Italgabbie undertakes to deliver an order in conformity with the contract of sale is concluded and to answer for any conformity defects found at the time of delivery.

To be in conformity with the contract the goods shall:

-Match the description on the site at the time of the execution of the order;

-Be suitable for the normal use of products of the same type, or to any special use sought by the Customer Italgabbie has knowledge and to which it has consented in writing;

-Presenting the quality and performance which are normal in a product of the same type and which the consumer can reasonably expect, taking into account the nature of the product and of the features described on the site.

In case of lack of conformity will need to repair the product without charge to the customer.

Please note that this legal guarantee covers any defect of conformity is made within the period of 2 years from the date of delivery of the order (as of the date of receipt or bill accompanying, for which it is recommended that you keep a photocopy).

It is also recalled that the legal guarantee does not apply in the following cases:

-Damages caused by transport (of which it is recommended to carefully read and follow the instructions on the page SHIPPING METHOD)

-Improper use of the products (e.g. washing with aggressive detergents, or machines, high pressure washers)

- Flaking of the paint or the appearance of rust due to blows or falls of the product

-Any lack of conformity which the customer was aware at the time of making the order

The customer has the right to reduction of price or termination of the contract in the following cases:

-if the replacement or repair of the product are not possible or are excessively expensive

-if the seller has not provided, nor to the repair or replacement of the product in a period of reasonable time